Effective Date: 8th May, 2023
This refund policy governs the terms and conditions for requesting refunds for the purchase of tickets through our online ticketing software. Please read this policy carefully to understand your rights and obligations regarding refunds.
- Refund Eligibility
1.1. Event Cancellation: If an event for which you purchased tickets through our online ticketing software is canceled, you will be eligible for a full refund of the ticket price. We will make reasonable efforts to notify you of the event cancellation and initiate the refund process.
1.2. Event Postponement or Rescheduling: If an event is postponed or rescheduled, your tickets will generally be valid for the new date. If you are unable to attend the rescheduled event, you may be eligible for a refund according to the event organizer\’s policies. Please refer to the specific event details and contact our customer support for assistance.
1.3. Ticket Pricing or Description Error: In the event of a pricing or description error on our website or in our software that results in the purchase of tickets at an incorrect price or for a different event, we reserve the right to cancel the order and provide a full refund of the ticket price.
- Refund Request Process
2.1. Contact Customer Support: To request a refund, please contact our customer support department within the designated timeframe specified below, providing the necessary details, including your order number and reason for the refund.
2.2. Timeframe for Refund Requests: Refund requests must be made within 24 hours of the event cancellation, postponement, rescheduling, or ticket purchase error.
2.3. Verification and Processing: Our customer support team will review your refund request and verify the eligibility criteria. If your request is approved, we will process the refund within a reasonable timeframe.
- Refund Methods
3.1. Original Payment Method: Refunds will be issued using the same payment method used for the original ticket purchase, unless otherwise agreed upon or in cases where the original payment method is no longer valid. Please note that refunds may take several business days to reflect in your account, depending on your financial institution.
- Non-Refundable Fees
4.1. Service Fees: Service fees, convenience fees, or processing fees associated with the ticket purchase are generally non-refundable, except in cases where the event is canceled by the organizer or due to our error.
- Changes to this Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website or through other communication channels. We encourage you to review this policy periodically for any updates.
- Contact Us
If you have any questions, concerns, or requests regarding this refund policy or the refund process, please contact our customer support department at ourvmc@yahoo.com
Last updated: 8th May, 2023